Enquiry triage and automated follow-up
The challenge
A healthcare business was spending too much time chasing enquiries across several channels. High-potential direct enquiries could be buried among lower-priority messages.
The system
Promoshin created a central enquiry workflow that gathers leads from different channels, identifies and prioritises stronger direct opportunities, and puts them first for the team to handle.
How it works
The first two prospect responses are automated, giving each enquiry a prompt and consistent reply. At the point a personal conversation is needed, the system hands the opportunity to a human to make the call.
The outcome
Less time spent manually chasing leads, faster first responses, and more team focus on the enquiries most likely to convert.
PROMOSHINDIGITAL